Informativa sulle spedizioni

Here is the complete Shipping Policy translated into English, ready to be added to your Shopify store:

Shipping Policy

At CONFY, we are committed to processing and delivering your orders as quickly and efficiently as possible. Below you will find all the details regarding our shipping options, delivery times, and costs.

1. Order Processing Times

All orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification via email with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer trackable shipping. Estimated delivery times and shipping fees are as follows:

Standard Shipping: 3–5 business days.
Express Shipping (if applicable): 1–2 business days.

Shipping Rates:

Free Shipping: On all orders over [INSERT AMOUNT, e.g., $50 / €50].
Standard Shipping Fee: [INSERT AMOUNT, e.g., $4.99 / €4.99] for orders below the free shipping threshold.

Please note: Delivery times are estimates only and begin from the date the package is picked up by the carrier. Potential delays caused by shipping carriers or unforeseen circumstances are outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your shipment in real time.

If you do not receive tracking details within 3 business days of placing your order, please check your Spam/Junk folder before contacting us at info.support@officialconfy.com.

4. Incorrect Shipping Address

Please double-check your shipping address carefully before completing your purchase. We cannot be held responsible for non-delivery or lost packages due to inaccurate or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at info.support@officialconfy.com. We will do our best to update it, but we cannot guarantee changes if the order has already been processed or dispatched.

5. Damaged, Lost, or Stolen Packages

Damaged Items: If your order arrives damaged, please take photos of the package and damaged items immediately and contact us within 48 hours of delivery at info.support@officialconfy.com.
Packages Marked as "Delivered" but Not Received: Please check with neighbors, building management, or local carrier hubs first. If you still cannot locate your parcel, please contact the shipping carrier provided in your tracking email before contacting our customer support.